FAQ

  • What is your warranty policy?

    Kapro offers different warranty policy on different items.

    All professional vials are warrantied for accuracy for life. Lasers are warrantied for 3 years, and digital products are under warranty for 2 years.

    To be sure if your item qualifies, check its listing on ShopKapro.Com. We explicitly state its warranty status on its item description page.

  • How can I claim warranty?

    Email us at KTI@Kapro.com to begin the process of claiming warranty for your product.

  • What is the average shipping time?

    As of 10/1/2021: The United States Postal Service has announced a reclassification of products and an extended time frame for shipping. At this time, we still ship all orders made within 3 hours of closing on the same day. USPS quotes 3-5 business days.

  • I lost my manual. Can I get a new one?

    If you have lost yours, visit Kapro.Com for a digital copy.

    That being said, not all Kapro products come with users manuals. If you purchased one such item, check out its item page here on ShopKapro.Com, and our Youtube page for helpful videos.



  • Why should I buy Kapro?

    Great question. You need to be aware of all of your options before purchasing a new tool.

    Kapro's professional vials are held to rigid standards set forth by the global authority of hand tool fitness, VPA Germany. Kapro vials are one of the only brands in the world market to attain this prestigious certification.

    This is why we can confidently offer you a LIFETIME accuracy warranty on your vials.

    There is also the fact that in the world of levels, Kapro holds 100 patents and counting for new and innovative designs that have changed the game. This includes cutting-edge features such as Plumb-Site View vials, OPTIVISION high contrast vials, Swivel vials, and more.

    Make sure to Live Chat with us if you need more information.

  • I'm not sure which product is right for me.

    Not a problem.

    If you see several items you might be interested, ShopKapro.Com offers a handy comparison function on each product page.

    Alternatively, you can speak to a sales specialist in real time with our Live Chat in the bottom right hand corner. (No bots or computers here. We promise!)

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