Shipping & Returns

Shipping Policy

United States

All orders are shipped FREE. 

Orders will be shipped via our preferred carrier(s) - Ground service only

All orders will be shipped within 2 business days from receipt of order 

PLEASE allow 3 - 5 business days for delivery after notification that order was fulfilled.

NOTE: Due to the current situation within the USA carriers are experiencing extended service times.  

CANADA

All orders will be charged a $30.00 flat shipping fee

All orders will be shipped within 2 business days from receipt of order notification email

Allow 7 - 10 business days for delivery

Return & Exchange Policy

Made a purchase error- no worries:

100% credit will be issued via the original form of payment if the item is returned within 30 days of invoice date and the item is received back in the condition it was originally shipped, including all components and packaging.  Cost of returning the product is at your expense.

Have a damaged or defective product? Or just need a replacement part to bring it back to working order? 

Contact our Customer Service staff at 888-4LEVELS or  for the best handling. However please see our warranty statement for more information.

Please do not make any returns without prior authorization! 

IF YOU DO MAKE A RETURN; BE SURE YOU INCLUDE A COPY OF YOUR ORIGINAL ORDER TO ENSURE WE KNOW WHOM TO CREDIT